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Advocates of BSM often use it to assist a change from a culture which could be very know-how-focused to a place which understands and focuses on enterprise objectives and advantages. Slightly than supporting an internalized technology view, there’s a shift to recognize and support customer wants and the supply of value to business stakeholders together with shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider in direction of a extra proactive and predictive operating mannequin reasonably than the reactive and fire-fighting behavior which has been widespread in many IT operations. IT departments and Service Suppliers who attain this degree of maturity typically report improved relationships with their prospects and business colleagues, being acknowledged as ‘Trusted Enterprise Companions’ and ‘Competent Suppliers’ who deliver added enterprise value rather than being thought of a commodity or ‘Essential Evil’.